Data protection
Hotel Tannenhof

The protection of your personal data is of special concern to us. We thus process your data exclusively on basis of the legal requirements (GDPR, TKG (Telecommunications Act) 2003). In this data protection information we inform you of the most important aspects of data processing as part of using our website.

Information in accordance with Art 13 GDPR
Your personal data, particularly your

• Master data (last name, first name, place of residence, address, email address, telephone and fax numbers, date of birth, customer number) and language and license plate),
• the data contained in your travel documents (passport number, passport data, date of birth, issuing authority, expiration date) and ID data (personal IDs, driving licenses etc. including issuing authority and expiry date),
• data regarding payment type and pertaining to payments, in particular EC-cards, credit cards and bank cards,
• length of stay, contact persons, conditions, special services, personal preferences and
• special data categories such as medical data and data regarding special requirements, are required for our services. In particular, these include bookings pertaining to restaurants, guides, transfers, ski lift tickets, guest cards and events.

For these purposes, this data is saved, processed and, if needed, transferred to third parties - including service providers in other countries for the purpose of processing travel bookings, software and agency services.

The legal foundations for these data processing procedures are

• the fulfilment of our pre-contractual and contractual obligations to yourself,
• consent declarations obtained from yourself,
• statutory, contractual or other legal obligations (e.g. documentation rights and obligations as per finance and accounting, tax and customs regulations, contract administration, reporting regulations, legal disputes) as well as Art. 96 TKG and
• our legitimate interests (e.g. the betterment of our client services, also within the scope of direct advertising or the perception of our own legal interests).

The length for which the data is saved is calculated in accordance with the length of our business relationship, the declarations of consent, as provided by yourself, as well as the statutory requirements to preserve records and legal obligations, which apply to our business. In case of regular business and in the interest of optimum client services, we must stress that we are committed to knowing your previously submitted customer wishes so well, that we can provide lasting and on-going customer satisfaction.

Contact with us
When you contact us on the website using a form or by email, the data you provide will be stored with us for the purpose of processing the enquiry and for the event of any follow-up questions for six months. We do not pass these data on to third parties without your consent.

Online booking
When making an online booking through our website, the booking process will be concluded on the official website of the Paznaun - Ischgl tourism association.

IT security
When you visit this website, log files are also stored, which contain the IP address and other data for accessing the website (e. g. date, time, user agent, referrer). Data processing takes place for a limited period of time (maximum seven days) and only to protect against DDOS attacks or other interference with the functionality of the website and, if applicable, the underlying database systems.

Information  Cookies
This website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They won't do any damage.

So-called session cookies are used on this site. These are generated when the website is accessed and automatically deleted. They are used for recognition if you visit the same website again within a short period of time in order to take account of previously made preferences again. No personal data is stored or processed.

Cookies have the purpose of making the website offer user-friendly. Some cookies remain stored on your device until you delete them. They enable the website operator to recognize your browser the next time you visit. If you do not want this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. However, disabling cookies may limit the functionality of the website.

Use of Google Adwords Conversion Tracking

This website uses the online advertising programme ‘Google AdWords’, and as part of Google AdWords, conversion tracking. Google Conversion Tracking is an analysis service operated by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’). If you click on an advert displayed by Google, a cookie is set on your computer for conversion tracking. This cookie will become invalid after a maximum of 90 days. If you visit specific Internet pages on our website and the cookie has not yet expired, Google and the website operator are able to determine that you have clicked on the advertisement and have been forwarded to this page. The information obtained using the conversion cookie is also used to compile conversion statistics. In this regard, the website operator can determine the full number of users who have clicked on the advert and been forwarded to a page via a conversion tracking tag and/or have carried out actions on the site. However, the website operator does not receive any information which they can use to identify the user in person. If you do not want to be part of this tracking, you can dissent to this use by preventing the installation of cookies via the relevant setting on your browser software (deactivation option). You will then not be included in conversion tracking statistics. Further information along with the Google data protection statement can be found at: http://www.google.com/policies/technologies/ads/, http://www.google.de/policies/privacy/

The relationship of the web analysis provider in using Google Adwords Conversion Tracking is based on contract data processing. The transfer of data to the data processor is based on a European Commission adequacy decision (self certification Privacy Shield). Google is also obliged to regularly delete data (currently every 39 months).

Social Media
If Facebook social plug-ins are used on this website, these are operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). Integrations of the Facebook logo and terms such as ‘Like’ and ‘Share’ can be discerned by the Facebook colours (blue and white). Information about all Facebook plug-ins can be found on the following link: developers.facebook.com/docs/plugins/

Plug-ins are only activated if you click on the respective function buttons. If these are greyed out, then the plug-ins are not active. You have the option to activate plug-ins for each visit.

Plug-ins create a direct link between your browser and Facebook servers. This only takes place after the plug-in has been activated. The website operator has no influence on the nature and scope of the data the plug-in transfers to the server of Facebook Inc. Information can also be found here: www.facebook.com/help/186325668085084

The plug-in informs Facebook Inc. that the user has visited this website. There is also the option for your IP address to be stored. If you are logged into your Facebook account when you use this website, the information stated will be linked to it.

Map
This website uses an interactive map from Dr. DSGVO. The map is operated locally. This solution is privacy friendly. When retrieving and operating the map, no personal data is passed on to third parties. Furthermore, we do not collect any personal data for the retrieval and operation of the map except for the technically necessary ones. The map does not use cookies.

Web-Analyse
This website uses Matomo. By using this website, you consent to the processing of data collected about you.

Legal basis for data processing:
Data on this website is only processed on the basis of statutory provisions (GDPR, Telecommunications Act 2003).

Data processing (web shop, product ratings, booking tool and user account) is done on the basis of Art 6 para. 1 lit. b) (fulfilment of contract) GDPR.

In the event of use of analytical tools, data use is based on Art 6 para. 1 lit f) (legitimate interest) GDPR. The legitimate interest in using data is to improve the web appearance and for performance measurement Online advertising

Use of IT data security measures is also based on Art 6 para. 1 lit f) (legitimate interest) GDPR. The legitimate interest in using data is to safeguard our own IT systems.

Use of social media plug-ins is only done with consent. Legal basis is Art. 6 para. 1 lit a) GDPR. Consent is to be provided for each website call up.

Your rights
You have the principal rights for disclosure, correction, deletion, restriction, data portability, withdrawal and objection. If you think that the processing of your data is in breach of the data protection law or that your data protection rights have otherwise been violated, you can file a complaint with the regulating authority. In Austria, this is the Data Protection Authority.

Contact details:
Hotel Tannenhof
Family Florian Zangerl
Silvrettastrasse 3
6561 Ischgl
Tirol, Österreich

+43 5444 5472
info@tannenhof-ischgl.com