Reservation:

We request a deposit of € 100.00 per person when making a confirmed booking.

Payment of deposit can be made using the following methods:

• by notification of the credit card number (Euro or Visa) and expiry date or
• bank transfer Euros (fee-free for the recipient – any bank charges will not be met by the hotel)

Our bank details:

Volksbank Tirol AG, Dorfstraße 83, A-6561 Ischgl,
IBAN: AT40 4239 0005 2000 1079, BIC: VBOE AT WWINN

Arrival:

Arrival is possible every day. CHECK-IN: from 14:00, CHECK-OUT: until 10:00
If you arrive after 21:00, please let us know.
In case of early departure or delayed arrival, the days booked will be charged.

Children's discount:

valid in the extra bed in the parents room
• up to 5 years: frei
• from 6 - 10 years: 50 %
• from 11 - 14 years: 30 %
• from 15 years and for adults: 10 %

Children under 15 years pay no taxes.

Single occupancy in a double room:

80 % of the missing 2nd person will be charged.

Means of payment:

The room bill can be paid in cash, with ec card or credit card (VISA or Mastercard).

Dogs:

There is a charge of € 25.00 to cover the costs of cleaning your room when your dog comes on holiday with you (we do not bear any costs for feeding your dog).
Please note that dogs are not permitted in the dining area or the wellness area.
Please let us know in advance if you would like to bring your dog along with you.

Non-smoking area:

We would like to take this opportunity to inform you that smoking is not permitted in our rooms,
in the dining area, reception area or in the lobby.
You may smoke on the room balconies or outside the entrance area to the hotel.

Cancellation:

• Cancellations are only effective if made in writing, by fax or by email.
• In case of late cancellation
the current Austrian hotel terms of contract apply:

Due to the current situation we have adjusted our canellation conditions as follows:

• You can cancel your booking free of charge up to 1 week before the day of arrival.
• For cancellations in the last week before your arrival date - 90% of the total price will be charged.

We therefore strongly recommend taking out travel cancellation insurance (European Travel Insurance).

All neccessary details can be found in the information sheet of the "European travel insurance - Hotel Storno Plus"
also valid for cancellations cases in connection with COVID-19 illness: further information can be found here


Subject to change.